As used in this contract, LTCS means LTCS Hospitality Design, Inc. and its authorized agents.

Price Quotations: Prices are subject to change without notice until initial deposit has been received and final drawings and submittals have been approved. All written price quotations will be valid for 30 days, unless stated otherwise on the quotation. Price variations may occur in the event: that there is any variation of the specifications which incurs additional work or materials; that additional works or replacement materials are required by reason of any defect or modification of the specification; that the price of materials or other components required to supply the goods or services has increased; that taxes duties or other levies have increased the cost of the goods which we agree to supply; that any currency fluctuations have increased the cost of the goods which we agree to supply.

Lead times: LTCS standard custom furniture lead time is 12-16 weeks from the time all drawings are signed and approved, a signed PO has been received, finish sample and hardware approved and a 50% deposit has been received. If changes are made by the buyer to the initial order at any time, it will affect the originally scheduled delivery date and it may also affect the pricing. LTCS is not liable for delays or failure to ship due to changes on submittals, acts of God, public enemy, acts of war or any other causes beyond seller�s reasonable control.

Freight: All freight quotes are based on estimated weight and cubic meter measurements and are only to be used as estimates. Freight costs will be billed from actual freight invoices, directly to the customer. Carrier selection is at the seller�s discretion. The most economical and dependable carrier available will be used unless otherwise specified in the quotation or requested by the client.

All sales are made FOB Factory (CHINA.) To prevent damage, all merchandise prior to shipping is carefully inspected by LTCS QC department, packaged in foam and boxed for shipping. All merchandise is also counted to ensure consistency with shipping documents and approved by inspected for quality purposes. Shipping charges are determined by the carrier's rates and LTCS large volume discounted rates. Special shipping requirements may be subject to a service charge. Unless noted otherwise, freight will be billed in this manner.

Order Changes: All order changes need to be approved and signed by the buyer and should be mailed and faxed to LTCS, for approval prior to the start of production. Changes may be subject to additional charges. No changes can be accepted after the manufacturing process has begun. Changes may result in rescheduling of production and/or delivery of an order.

Terms: Credit terms are subject to approval. All orders require a deposit of 50% prior to production and 50% prior to delivery. We reserve the right to change or modify credit terms, design details or conditions at any time without the need of a written consent from the buyer. Our prices are FOB factory (CHINA), unless noted otherwise. Prices are subject to change without notice. All past due amounts are subject to a 1.5% per month finance charge on the unpaid balance.

Damaged Goods Claims: Buyer or buyer�s representative must carefully inspect all shipments before accepting the merchandize from carrier. Claims for freight damaged in transit must be made by the customer within 48hrs of receipt of merchandize. Damaged products must be kept in original packaging. Pictures should be taken of all damaged goods showing merchandise in original packaging and clearly showing damage to boxes, and then submitted immediately to the shipping company claims department as well as to LTCS customer service department. If concealed damage is found, LTCS should be notified immediately and a Damage Claim Form should be submitted to LTCS customer service. All containers are to be inspected for seal. In the event of a broken seal, photographic and written notification must be provided to LTCS. Seal should be in original state unless customs has broken the seal, at which point customs officially re-seals the packages.

Notice to Installer: Let it be known that LTCS is not liable for improper installation or handling of furniture items. It is the sole responsibility of the client to perform due diligence in contracting qualified installers to handle all merchandise from point of delivery. Proof of delivery signed by the client or the clients agent relinquishes all responsibility held by LTCS between point of origin and destination site, be it clients warehouse or property.

Color reproduction: Whilst reasonable care has been taken to reproduce accurate representations of product colors and finishes in production of furniture pieces, the colors and finishes of products supplied may differ from these representations. Color samples are available from our project manager team. Whilst making a reasonable effort to maintain consistency of colors and finishes of products, we cannot guarantee an exact match of batches of products supplied at different times.

Shortages: Any shipments shortage must be noted on both the bill of lading and the freight bill and LTCS must be notified within 24 hrs of receipt of goods in writing via letter or fax.

Cancellations: LTCS accepts an order as final and binding. Written consent must be given by LTCS before an order is considered cancelled. A cancellation fee of 20% of the total amount of the order is applicable on all cancelled orders for LTCS current in-stock collections only. No cancellations will be accepted on custom orders.

Acknowledgement: All orders are acknowledged with an anticipated shipping date which is subject to change due to conditions beyond our control. The acknowledgement should be examined immediately upon receipt and any discrepancies should be communicated to LTCS customer service.

Returns: No merchandise is to be returned to LTCS without first obtaining the proper authorization from LTCS customer service. To obtain proper authorization, simply send to us in writing detailed information as to why you wish to return the merchandise. Upon approval, a Return Authorization Number will be issued for return of the merchandise. All instructions must be followed for proper credit. We will refuse to accept delivery of any merchandise returned to us without such authorization. All merchandise should be returned in the original carton. Damage due to negligence, mishandling during installation, misuse, or freight damage is not considered to involve factory defects.

Storage Charges: LTCS reserves the right to charge storage for any order that the customer delays beyond their initial required delivery date, or failure to pay as per their agreed upon terms.

General Limited Warranty: LTCS warrants its product to be free of defects in materials and workmanship under normal use and service for a period of one year from the date of invoice. During this time period, LTCS will repair or replace free of charge any product that proves to have manufacturers defects.

The products are sold only with such warranty as is expressly provided for in the preceding paragraph and no other warranties, expressed or implied. LTCS expressly excludes any warranty of merchantability or fitness for a particular purpose. LTCS shall not be responsible for incidental or consequential damages for any breach of warranty with respect to products sold hereunder.

Warranty Disclaimers: All LTCS warranties do not apply to any item which is damaged due to misuse, negligence, alteration, abuse, accident or abnormal usage. Any mishandling of the furniture is the sole responsibility of the user. Damages such as warping, splintering, water logging, discoloration, and any other damage caused by storage done outside of a climate controlled facility is considered negligence on the part of the client. In addition, LTCS recommends that all pieces of furniture be unpackaged in the area pertaining to its use.

Dispute Resolution: Any and all disputes arising out of or in connection with this Contract, including any failure by Shipper to pay or by Carrier to perform as require hereunder, after reasonable efforts have been made by the parties to resolve such disputes informally, shall be submitted to arbitration conducted in any one of the following locations Miami. Alternative dispute resolution (ADR), before issuing a final determination in any dispute in which informal resolution has not been achieved, the Contracting Officer shall suggest that the other party consider the use of voluntary consensual methods of dispute resolution, such as mediation. A dispute resolution specialist is available to provide assistance for such disputes, as are trained mediators of other federal agencies. ADR may be used at any stage of a dispute.




 US Sales Office:

2829 Bird Ave Suite 5-138 Miami, Fl 33133 

Tel: +1-305-857-9004 Fax: +1-305-675-7757



Latin America sales and distribution office:

Calle 86a No. 13a-09 Ofi No 608 Bogota-Colombia

Tel: +57-320-333-7209                                               






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